bv1188 Privacy Policy

1.Who We Are and How to Contact Us

bv1188 operates the online casino and sports betting platform accessible at https://bv1188.ws, serving players primarily across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. bv1188 acts as the data controller in respect of all personal data collected through this platform.

If you have any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data, please contact us at [email protected] (plain text only — not a clickable link). Our support team is available 24 hours a day, seven days a week.

2.What Personal Data We Collect

bv1188 collects personal data in two ways: directly from you when you provide it, and automatically when you interact with the platform. The categories of personal data we collect include:

Data you provide directly:

• Full legal name and date of birth;
• Mobile phone number (used as your primary account identifier and for payment processing via bKash, Nagad, Rocket, or Upay);
• Identity documentation submitted for age and identity verification, such as a National Identity Card (NID), passport, or driving licence;
• Account credentials, including your username and chosen password;
• Correspondence you send to bv1188 support, including chat logs and email content;
• Deposit and withdrawal transaction details, including payment method references and transaction amounts in Bangladeshi Taka (BDT / ৳);
• Any self-imposed responsible gaming preferences you set, including deposit limits, time-out periods, or self-exclusion requests.

Data collected automatically:

• Device identifiers, including device type, operating system, and browser type;
• IP address and approximate geographic location derived from it;
• Session data, including login timestamps, pages visited, and time spent on the platform;
• Gameplay history, including games played, bet amounts, and win/loss records;
• Cookies and similar tracking technologies — please see Section 9 for details.

3.How We Use Your Personal Data

bv1188 uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity and age, and maintain the accuracy of your account records;
• Service delivery: To enable you to access games, place bets, and use all features of the bv1188 platform;
• Payment processing: To facilitate deposits and withdrawals through your chosen mobile payment method and to prevent fraudulent transactions;
• Customer support: To respond to your enquiries, resolve disputes, and investigate complaints;
• Responsible gaming: To monitor your gameplay patterns and enforce any voluntary limits or exclusions you have requested, and to reach out proactively if unusual patterns suggest a potential problem;
• Security and fraud prevention: To detect, investigate, and prevent unauthorised account access, collusion, money laundering, and other prohibited activities;
• Legal compliance: To meet obligations imposed by applicable law, including record-keeping, identity verification, and cooperation with lawful requests from competent authorities;
• Platform improvement: To analyse aggregated, anonymised usage data and improve the performance, design, and content of the bv1188 platform;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time by contacting support.

4.Legal Basis for Processing

bv1188 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations under the account agreement with you, including identity verification, payment processing, and service delivery;
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including anti-money laundering requirements and lawful requests from authorities;
• Legitimate interests: Processing carried out for the purposes of fraud prevention, platform security, responsible gaming monitoring, and platform analytics, where these interests are not overridden by your rights;
• Consent: Processing for marketing communications and optional personalisation features, where you have given clear affirmative consent. You retain the right to withdraw consent at any time.

5.How We Share Your Personal Data

bv1188 does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

• Payment processors: Your mobile number and transaction details are shared with bKash, Nagad, Rocket, or Upay solely to execute the payment transaction you have initiated. Each provider operates under its own privacy terms;
• Game providers: To enable certain live casino and RNG game functions, limited session data may be passed to third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi. These studios act as data processors under contractual obligations consistent with this policy;
• Identity verification services: Documentation you submit for age and identity verification may be processed by a third-party verification partner operating under strict confidentiality obligations;
• Legal and regulatory authorities: bv1188 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or valid legal process;
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of bv1188's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom bv1188 shares personal data are required to handle that data securely and strictly for the purpose for which it was shared.

6.Data Retention

bv1188 retains your personal data for as long as your account remains active and for a defined period following account closure, to meet legal, regulatory, and dispute-resolution obligations. The table below summarises our standard retention periods by data category:

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Where data is anonymised, it may be retained indefinitely for analytical purposes as it can no longer be linked to an identifiable individual.

7.Your Data Rights

As a bv1188 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of access: You may request confirmation of whether bv1188 holds personal data about you, and a copy of that data in a readable format;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. We cannot delete data we are legally required to retain;
• Right to restrict processing: You may request that bv1188 restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed;
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format;
• Right to object: You may object to processing carried out on the basis of bv1188's legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

Please note that exercising certain rights — for example, requesting deletion of your identity verification data — may affect bv1188's ability to maintain your account or process withdrawals, as some data is essential to our legal compliance obligations.

8.Data Security

bv1188 applies a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers;
• Encrypted storage of sensitive data, including passwords (which are hashed and never stored in plain text) and identity documents;
• Strict access controls ensuring that personal data is accessible only to bv1188 staff and contractors who need it to perform their legitimate functions;
• Regular security testing and vulnerability assessment of the bv1188 platform;
• Incident response procedures to detect, contain, and remediate any data security breach promptly.

While bv1188 takes all reasonable precautions to protect your data, no internet transmission is entirely risk-free. You are responsible for keeping your account credentials confidential and for notifying bv1188 support immediately if you suspect any unauthorised access to your account.

9.Cookies and Tracking Technologies

bv1188 uses cookies and similar technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: Essential to core platform functions such as maintaining your logged-in session and remembering your language preference. These cannot be disabled;
• Performance and analytics cookies: Help us understand how players navigate the platform by collecting anonymised usage data, enabling us to optimise page performance and layout;
• Functional cookies: Remember your optional platform preferences such as display settings or previously viewed game categories;
• Marketing cookies: Used to present relevant promotional offers within the bv1188 platform where you have consented to receive marketing communications. bv1188 does not use third-party advertising networks.

You can manage cookie preferences through your device browser settings. Please note that disabling cookies beyond the strictly necessary category may affect certain features of the bv1188 platform.

10.Children and Minors

The bv1188 platform is strictly for adults aged 21 years and over. bv1188 does not knowingly collect, store, or process personal data relating to any individual under the age of 21. If bv1188 becomes aware that personal data of an underage individual has been collected, that data will be promptly deleted and the associated account will be closed in accordance with our Terms & Conditions.

If you believe that a person under 21 has registered an account on bv1188, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11.Links to Third-Party Services

The bv1188 platform may reference or integrate with third-party services — such as mobile payment providers bKash, Nagad, Rocket, and Upay — whose own privacy policies govern the data those services collect directly from you. bv1188 is not responsible for the privacy practices of third-party services and encourages you to review their privacy policies before providing personal data to any such service.

12.Changes to This Privacy Policy

bv1188 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will publish the revised policy on this page with an updated "Last Updated" date and, where appropriate, notify registered players via in-platform notification or email.

Your continued use of the bv1188 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how bv1188 handles your personal data.

13.Contact and Complaints

For any privacy-related enquiries, data access or erasure requests, or complaints about bv1188's handling of your personal data, please contact our support team at [email protected]. We are committed to addressing all privacy concerns fairly and promptly.

If you are not satisfied with bv1188's response to your complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction.